Fair and transparent refund policies for your Plato Math subscription
Last updated: September 1, 2025
1. Overview
This Refund Policy outlines our refund and cancellation policies for Plato Math subscriptions. We strive to provide fair and transparent policies that protect both our users and our ability to deliver quality educational services.
This policy applies to all subscription payments processed through our platform via Stripe payment processing.
Email Notifications: You will receive email confirmations for subscription activities (welcome email for new subscriptions, cancellation confirmations, reactivation confirmations) from noreply@platomath.com.
Good News for Subscribers
When you cancel your subscription, you retain full access to all Plato Math features until the end of your current billing period. You can also reactivate your subscription at any time before it expires.
2. Subscription Structure
2.1 Monthly Billing
Subscription Cost: Subject to change. Check home page for up to date information about our pricing
Billing Cycle: Monthly recurring on your subscription anniversary date
Payment Processing: Secure processing through Stripe
Currency: USD (United States Dollars)
2.2 Subscription Features
Your monthly subscription provides:
Unlimited access to all math worksheets across five difficulty levels
Progress tracking and performance analytics
Placement testing and personalized recommendations
PDF viewing and printing capabilities
Completion history and achievement tracking
3. Cancellation Process
3.1 How to Cancel
Log into your account and visit your profile page
Navigate to the subscription management section
Click "Cancel Subscription" and follow the confirmation steps
You will receive an email confirmation of your cancellation from noreply@platomath.com
3.2 Cancellation Timing and Access
Immediate Cancellation: Cancellation takes effect immediately for future billing
Retained Access: You keep full access until the end of your current billing period
No Prorated Charges: No additional charges will occur after cancellation
Reactivation Option: You can reactivate before your period ends to continue seamlessly
3.3 What Happens After Cancellation
Your subscription status changes to "Canceled" but access remains active
At the end of your billing period, access to paid features will end
Your account and progress data are preserved for 30 days
You can resubscribe at any time to regain full access
4. Refund Policy
4.1 Standard Refund Policy
Important Notice
No-Refund Policy: Due to the nature of our digital educational service and immediate access to all content upon subscription, we generally do not provide refunds for subscription payments.
4.2 Exceptional Circumstances for Refunds
We may consider refunds in exceptional circumstances. Email billing@platomath.com if you believe that you qualify.
4.3 Refund Eligibility Criteria
To be eligible for a refund under exceptional circumstances:
The refund request must be submitted within 30 days of the charge
You must provide specific details about the issue encountered
The issue must be verified by our technical support team
You must have attempted to resolve the issue through our support channels
5. Non-Refundable Scenarios
Refunds will not be provided in the following situations:
Change of Mind: Simply deciding you no longer want the service
Lack of Use: Not utilizing the service during your subscription period
Academic Performance: Dissatisfaction with learning outcomes or progress
Technical Competency: Inability to use technology or access features
Partial Month Usage: Using the service for only part of a billing period
Account Violations: Termination due to terms of service violations
Fraudulent Activity: Accounts suspended for fraudulent behavior
Shared Accounts: Violations of our single-user account policy
6. Refund Request Process
6.1 How to Request a Refund
To request a refund under exceptional circumstances:
Contact Support: Email billing@platomath.com with "Refund Request" in the subject line
Provide Information: Include your account email, subscription details, and specific reason for the refund request
Documentation: Provide any relevant screenshots or documentation of the issue
Wait for Review: Our team will review your request
6.2 Required Information
Please include the following in your refund request:
Your account email address
Subscription start date and billing amount
Detailed description of the issue or circumstance
Screenshots or documentation (if applicable)
Steps taken to resolve the issue
Preferred refund method (original payment method or account credit)
7. Refund Processing
7.1 Processing Time
Review Period: We will review your request as soon as possible
Approval Decision: Decisions are made after thorough review of your specific circumstances
Processing Time: Approved refunds are processed as quickly as possible after approval
Bank Processing: Additional time may be required depending on your bank's processing schedule
7.2 Refund Methods
Original Payment Method: Refunds are typically processed to the original payment method
8. Chargeback Policy
8.1 Chargeback Prevention
Before initiating a chargeback with your bank:
Please contact our billing support team first
We can often resolve issues faster than the chargeback process
Chargebacks can result in account suspension during investigation
Resolution through our support team maintains your access during the process
8.2 Chargeback Consequences
Account Suspension: Account access may be suspended during chargeback investigation
Service Termination: Successful chargebacks result in service termination
Documentation Required: We will provide comprehensive transaction documentation
Dispute Resolution: We will contest invalid chargebacks with provided evidence
9. Subscription Modifications
9.1 Plan Changes
Currently, we offer one subscription tier. Future plan options will include:
Advance notice of new pricing or plan options
Grandfathering of existing subscriber rates for reasonable periods
Option to upgrade or modify subscriptions
Clear communication about changes affecting your subscription
9.2 Price Changes
Advance Notice: 30 days notice for any price increases
Option to Cancel: You can cancel before price changes take effect
Notification Method: Changes communicated via email and platform announcements
10. Failed Payments
10.1 Payment Failure Process
Immediate Suspension: Account access is suspended immediately upon payment failure
Account Reactivation: Full access restored immediately upon successful payment
Notification: Changes communicated via email and platform announcements
Effective Date: 30 days after notification for material changes
Acceptance: Continued use constitutes acceptance of updated policy
We are committed to fair and transparent billing practices. While refunds are generally not available due to the immediate nature of digital access, we work with subscribers to resolve legitimate concerns and ensure satisfaction with our educational platform.
This Refund Policy was last updated on September 1, 2025, and is effective immediately for all new and existing subscriptions.